Creating Client-Centric Relationships one interaction at a time…

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Staying in FLOW!

  • A white desk with a potted green plant, a cup of black coffee, and a laptop, featuring a graphic with the text 'Golden Rule' with an arrow pointing left to 'Platinum Rule' with an arrow pointing right.

    Which Rule Do You Follow?

    "Once you know a person's style, you can choose to adjust your own behavior in a way that makes that person comfortable.

    When others are comfortable with you, trust, communication, and credibility soar".

  • A collage featuring happy families, healthcare workers, a person holding a tennis ball, and a man reading a book, illustrating themes of family, occupation, recreation, and dreams.

    Listen for Change!

    The FORD method, is a process used to help build rapport with other people by learning about them through asking questions.

  • Motivational quote on a white, bright room with large windows, reading 'At the end of the day, it's not about You, it's about Them!'

    It's Not About YOU...

    When cultivating relationships with people, you need to maintain positive active-listening skills. The conversation isn’t about YOU, it’s about hearing about THEM. Listen to what’s being said, verbally and through body language. Then provide appropriate feedback showing attentiveness to the message being presented.

During this 2-Hour Course, you will explore various ways to stay connected with past clients through touch-points. You will also learn skills to reignite a relationship that may have lost its flame from lack of contact.